The Complete Platform

Every tool a modern garage needs, on one platform.

Mech Connect replaces the disconnected mix of paper job cards, WhatsApp messages, Excel sheets, and separate accounting tools that most garages run on — with a single, intelligent system built around the industry's best workflow.

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40+
Capabilities
31
Modules
7
Categories
1
Platform
6 modules

Operations

The workflow engine — every vehicle guided from drop-off to collection.

Core Workflow

End-to-End Job Cards

Every vehicle, every step — guided.

Replace paper job cards with a structured digital workflow that moves each vehicle through defined stages from drop-off to collection. Every technician knows what to do, every manager sees the status at a glance.

  • 8-stage guided workflow: Drop-off → Reporting → Inspection → Diagnosis → Quotation → In Progress → Invoice → Completed
  • Technician assignment per job with bay tracking
  • Real-time job status visible on the owner dashboard
  • Photo and note attachments at any stage
  • Full audit trail — who did what, and when

Digital Vehicle Inspections

Evidence-backed, customer-ready reports.

Build custom inspection templates for your garage, assign inspectors, capture findings with photos, and generate branded PDF reports your customers can actually understand and approve.

  • Customizable checklist templates per service type
  • Photo and video evidence captured on mobile
  • Inspector assignment and accountability tracking
  • Customer-facing branded inspection reports
  • Findings convert directly to estimate line items

Appointments & Online Booking

Fill your bays before the day starts.

Let customers book services online or via your booking link. Automated SMS and email reminders cut no-shows significantly. The booking calendar syncs with your job queue in real time.

  • Shareable booking link for WhatsApp, social, and website
  • Technician and bay availability management
  • Automated booking confirmation and reminders
  • No-show tracking and rescheduling flows
  • Appointment reports and scheduling analytics
Enterprise

Multi-Branch Management

One HQ view across all your garages.

Operate one location or twenty from the same platform. Each branch runs independently while head office sees consolidated performance, inventory, and financial data on a single dashboard.

  • Branch-level isolation with HQ roll-up
  • Shared supplier directory and vehicle makes catalog
  • Cross-branch stock transfers and visibility
  • Per-branch and consolidated revenue reporting
  • Branch-specific staff, roles, and access controls

Process Manager

See your entire workshop at once.

A live board showing every active engagement across all bays and technicians. Move jobs, reassign work, and manage throughput from one screen — built for service managers and workshop controllers.

  • Kanban-style workshop board for all active jobs
  • Drag-and-drop technician and bay reassignment
  • Bottleneck alerts for overdue or stalled jobs
  • Real-time capacity and load visibility
  • Filterable by technician, bay, make, or status

Facility & Equipment Tracking

Keep bays running, not breaking down.

Track workstations, lifts, and diagnostic equipment with scheduled maintenance logs and downtime records. Know which tools are in service and which need attention.

  • Workstation and equipment registry with specs
  • Scheduled servicing and maintenance reminders
  • Downtime logs with root cause tracking
  • Bay utilization reporting
  • Equipment assignment per engagement
4 modules

Sales & Customer

Quote, invoice, get paid, and keep every customer in the loop.

Most Used

Branded Invoicing & Payments

Look professional. Get paid faster.

Auto-generate branded invoices from completed job cards. Send to customers via WhatsApp or SMS, accept partial payments, and track outstanding balances — all without leaving the platform.

  • Invoice auto-generated from approved job card
  • Your logo, colors, and terms on every document
  • Partial payment and installment tracking
  • M-Pesa, bank, and cash payment recording
  • Statement of account per customer
  • Receipt generation and delivery

Estimates & Quote Approvals

Send, approve, convert — in minutes.

Build accurate estimates from your parts and labor catalog. Send to customers for digital approval via a link — they approve or reject from their phone. Approved quotes convert to live jobs in one click.

  • Line-item parts and labor from your catalog
  • Customer-facing quote approval link via SMS or WhatsApp
  • Version history — track all revisions
  • Approval-to-job-card conversion in one click
  • Quote-to-approval rate analytics

Client CRM & Vehicle Profiles

Know every customer. Remember every car.

A complete customer record including contact details, all their vehicles, full service history, outstanding balances, and communication log — ready the moment they walk in or call.

  • Customer profiles with all linked vehicles
  • Per-vehicle service history and inspection records
  • Outstanding balance and payment history
  • Communication log (SMS, WhatsApp, email)
  • Customer segmentation for targeted campaigns

Automated Customer Notifications

Keep customers informed automatically.

Booking confirmations, job status updates, quote approvals, and collection notifications — sent via SMS or WhatsApp at exactly the right moment in the workflow, with no manual triggering required.

  • Trigger-based notifications throughout the job lifecycle
  • SMS and WhatsApp channel support
  • Customizable message templates
  • Delivery tracking and logs
  • Opt-out management for compliance
5 modules

Finance

A garage-native double-entry ledger that closes the month itself.

Built-in

Built-in Double-Entry Accounting

No separate accounting tool needed.

A full general ledger, chart of accounts, journal entries, and financial statements — built for garages, tightly linked to operations. Every invoice and purchase automatically posts to the right accounts.

  • Chart of accounts customizable for your garage
  • Automated journal postings from invoices and bills
  • Bank, cash, and M-Pesa account management
  • Reconciliation with statement import
  • P&L, balance sheet, cash flow, trial balance
  • VAT/tax reports ready for submission

Expenses & Supplier Payments

Track every shilling out.

Capture all business expenses — recurring, one-off, and capital. Manage supplier bills, set payment due dates, and route approval before money leaves the business.

  • Expense categories and payee management
  • Recurring expense scheduling
  • Supplier bill tracking with due-date alerts
  • Approval workflows for large expenses
  • Expense reports by category, period, and branch

Credit & Debit Notes

Adjustments done properly.

Issue credit notes for returns, overcharges, and goodwill adjustments. Raise debit notes for undercharges. Every adjustment posts correctly in the ledger with a full audit trail.

  • Credit note issuance against customer invoices
  • Debit note for supplier adjustment claims
  • Proper double-entry posting automatically
  • Customer and supplier account balance updates
  • Linked to original documents for traceability

Banking & Cash Reconciliation

Close the month without chasing spreadsheets.

Manage multiple bank accounts, M-Pesa wallets, cheque books, and petty cash. Reconcile statement by statement and know exactly where every shilling is at month-end.

  • Multiple bank and mobile money accounts
  • Cheque management and tracking
  • Statement-based reconciliation
  • Float and petty cash control
  • Bank transaction reports and ledger view

Financial Reports & Statements

Profit & loss, balance sheet, and more — live.

Generate any financial statement from live operations data. Sales by customer, by vehicle make, by item category. Accounts receivable aging. Supplier balances. All ready in seconds.

  • Profit & loss statement by period and branch
  • Balance sheet and trial balance
  • Cash flow statement
  • Accounts receivable and payable aging
  • Sales by customer, vehicle, item, service, and make
  • VAT, withholding tax, and general ledger reports
6 modules

Inventory

Every part tracked from purchase order to job card.

Flagship

Live Parts Inventory

Always know what's on the shelf.

Real-time stock levels across all branches, updated as parts are received, issued to jobs, sold over the counter, or transferred between locations. Never guess and never run out.

  • Live stock levels updated on every movement
  • Low-stock alerts with reorder triggers
  • Multi-location and multi-branch stock visibility
  • Product catalog with SKUs, brands, and categories
  • Batch and serial number tracking

Purchase Orders & Receiving

Raise, approve, receive — fully tracked.

Create purchase orders from your supplier directory, route for approval, and receive stock with a three-way match. Every PO links to the bill and the stock movement for complete traceability.

  • PO creation from supplier catalog
  • Multi-stage approval workflows
  • Goods received notes with quantity verification
  • Bill linking for three-way matching
  • PO status tracking: draft, approved, received, billed

Parts Issued to Jobs

See the real margin on every job.

Every part issued to an engagement is logged against that job card. See true job profitability including parts cost, labor, and any discounts — not just revenue.

  • Part issuance linked to active job cards
  • Cost-of-goods tracking per engagement
  • Job-level margin reporting (revenue vs. cost)
  • Unused parts return recording
  • Technician-level parts usage analytics

Suppliers Directory

Know your sources. Manage your relationships.

A complete supplier profile with contact details, payment terms, lead times, and a transaction history. Evaluate supplier performance and pick the right vendor for every order.

  • Supplier profiles with terms, contacts, and notes
  • Purchase history and outstanding bill tracking
  • Supplier balance and payment status
  • Linked catalog items and price history
  • Supplier performance reports

Counter Sales & Walk-in Parts

Sell parts at the counter without a job card.

Over-the-counter parts sales separate from job-based work. Full POS-style flow — pick items, apply discounts, collect payment, and generate a receipt, all pulling from the same live inventory.

  • Walk-in counter sales without creating an engagement
  • Customer linked or anonymous sales
  • Discount and promotion application
  • Receipt generation and printing
  • Counter sales reporting separate from job revenue

Stock Adjustments & Transfers

Counts, write-offs, and transfers — all logged.

Physical stock counts, write-offs, and inter-branch transfers are all handled with reason codes, approval workflows, and complete audit trails. Investigate any variance instantly.

  • Stock count and variance recording
  • Write-off with reason and approval
  • Inter-branch stock transfer with transit tracking
  • Adjustment history with user attribution
  • Variance reports by period and location
4 modules

Team & Productivity

Your people, their time, and their output — measured fairly.

Flagship

Employee Profiles & HR Records

Your team, fully documented.

Maintain complete employee records including roles, certifications, contracts, and emergency contacts — all linked to the work they perform in the system.

  • Employee profiles with roles and departments
  • Certification and license tracking with expiry alerts
  • Contract and onboarding document storage
  • Employment history and notes
  • Linked to job cards for accountability tracking

Attendance Tracking

Clock-in to payroll-ready data.

Digital clock-in and clock-out with GPS and photo verification. Attendance data rolls up into payroll-ready summaries — no more reconstructing timesheets at month-end.

  • Digital clock-in and clock-out per shift
  • GPS and selfie verification for remote sites
  • Attendance summary by employee and period
  • Late arrival and absence tracking
  • Payroll export with hours worked

Task Management

Assign, track, complete — nothing falls through.

Create and assign tasks to any team member, link them to active engagements, set priorities and deadlines, and track completion — all from one unified task board.

  • Task creation with assignee, priority, and due date
  • Tasks linked to engagements for full context
  • Status tracking: pending, in progress, completed
  • Overdue task alerts and escalation
  • Team productivity reports by task completion rate

Technician Productivity Reports

Coach with data, not gut feel.

Compare billable hours versus clocked hours per technician. See who is most efficient, which job types take longest, and where training will have the most impact.

  • Billable hours vs. clocked hours per technician
  • Job completion rate and average turnaround
  • Technician ranking by productivity score
  • Period-over-period performance comparison
  • Branch-level vs. individual benchmarking
4 modules

CRM & Marketing

Campaigns that bring customers back through the door.

Flagship

SMS Campaigns & Messaging

Reach every customer, right on their phone.

Send individual or bulk SMS messages to any segment of your customer base. Run campaigns, schedule follow-ups, and track delivery — all from within Mech Connect.

  • Quick single SMS or bulk campaign send
  • Audience segmentation by make, last visit, balance
  • Message template library with variable substitution
  • Scheduled campaigns for time-based targeting
  • Delivery reports and campaign analytics

WhatsApp Business Campaigns

The channel your customers actually use.

Send approved WhatsApp Business templates to customers for promotions, reminders, and follow-ups. WhatsApp campaigns have dramatically higher open rates than email.

  • WhatsApp Business API template campaigns
  • Quick individual messages and bulk broadcasts
  • Scheduled campaigns with targeting filters
  • Delivery and read-receipt tracking
  • Campaign performance and engagement reports

Email Campaigns

Professional emails to your entire customer base.

Design and send email campaigns using your brand templates. Schedule newsletters, service reminders, and promotional offers to targeted customer segments.

  • Branded email template builder
  • Quick send or scheduled bulk campaigns
  • Customer segmentation and audience targeting
  • Open and click-through tracking
  • Campaign history and analytics

Lead Management & Sales Funnel

Convert enquiries into loyal customers.

Track every inbound lead from first contact through quotation and conversion. A Kanban sales funnel gives your team a clear pipeline view and prevents leads from going cold.

  • Lead capture from walk-ins, calls, and web forms
  • Kanban pipeline with drag-and-drop stage management
  • Lead assignment and follow-up task creation
  • Conversion rate reporting by source and period
  • Deal value tracking and pipeline revenue forecast
2 modules

Platform

Control, security, and room to grow into more branches.

Flagship

Granular Roles & Permissions

Everyone sees exactly what they should.

Define custom roles for owners, managers, service advisors, technicians, and accountants. Control access at the module and action level — view, create, edit, approve, delete.

  • Custom role creation with module-level permissions
  • Action-level control: view, create, edit, approve, delete
  • Role assignment per branch or organization-wide
  • Permission audit and role comparison
  • Pre-built role templates for common garage structures

Subscription Management

Choose your plan, scale as you grow.

Manage your Mech Connect subscription, upgrade tiers, add branches, and view usage — all from your account dashboard without contacting support.

  • Plan selection and upgrade from within the app
  • Branch and user count management
  • Billing history and invoice download
  • Usage metrics and feature availability
  • Proration and mid-period changes handled automatically

Ready to get started?

All 40+ features. One subscription. No spreadsheets.

Join 150+ garages worldwide already running smarter, faster, and more profitably with Mech Connect.

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